Founder, SISU Consulting Group
Author, Own the Gap
Director Emeritus, Shingo Institute
Lifetime Member of the Shingo Academy
Member, Shingo Assessment Committee
3x Shingo Research Prize Winner
Adjunct Faculty, Shingo MBA
Founder and President of SISU Consulting Group, Mike is based in Portland, Oregon but travels extensively to support clients across the globe, including Europe, Latin America and Asia. SISU Consulting Group is a Licensed Affiliate for the Shingo Institute and an award winning international consultancy supporting clients in 14 countries and responsible for the training and development of certified Shingo trainers and examiners.
Mike has personally coached more than 120 organization in implementing the principles of Enterprise Excellence, including Baxter Healthcare, Boeing, Raytheon, Intermountain Healthcare, La-Z-Boy, OC Tanner, Daimler, University of Washington, Aera Energy, Boston Scientific, Christie Clinic and Abbott. Over the past 17 years, Mike has contributed hugely to the development of the Shingo Model and Assessment Framework, is Director Emeritus of the Shingo Institute, double Shingo Prize winning author and Lifetime member of the Shingo Academy.
In his most recent Shingo Prize winning book, Own the Gap, Mike sets out a clear and successful methodology for helping organizations translate the theory of the Shingo Model into reality, and by focusing on the 4-Key Systems, achieve world-class business results. This methodology produce phenomenal results at the University of Washington, culminating in over 80,000 implemented ideas, $328 million in financial benefit and the 2019 Shingo Research and Publication Prize.
Prior to founding SISU, Mike worked in the private equity arena, successfully turning around companies in both manufacturing and service industries. It was during this time as a turnaround specialist that Mike was personally mentored in the principles of the Toyota Production System and refined his approach to driving business results by designing a management system that engages each member of the organization in team-based problem solving toward customer-centric goals.
Written and tested over a three year period, and based on more than 15 years of direct implementation experience, Own the Gap teaches the reader how to create a culture of daily kaizen where “improving the work is the work.” More than 500 organizations have used our model to drive engagement and results, including such industries as healthcare, manufacturing, retail, energy, and higher education.